Rental Policies

The following policies will explain our car rental procedure and provide details on payment, age requirements, and more. If you have questions about Reliable Rent-A-Car, don’t hesitate to contact us at (415) 928-4414. To reserve one of our car rentals, call us or make a reservation online.

Renter Qualifications

Customer must present valid driver’s license with correct name. The customer and any additional authorized drivers may be subject to a driving record and license check with the DMV. We reserve the right to deny the rental based on the DMV report.

It is our policy to hold reservations for a half-hour beyond the scheduled arrival time. If arrival is delayed beyond that time, we will make our best efforts to honor the reservation. If you experience delays, please contact us at (415) 928-4414 so we can make our best effort to extend your reservation. Any adjustments or changes to the reservation may result in a rate change.

Payment

We accept the following forms of payment:
• American Express®
• Discover®
• MasterCard®
• Visa®
• Traveler’s Checks

Please note that we do not accept cash, gift cards, prepaid cards, debit cards, or any other forms of payment that are not listed above.

The imprinted name on the credit card must match exactly with the name on the driver’s license of the renter. The credit or card must be in the immediate possession of the renter; no credit card information will be taken over the phone or in any other method. Authorization on credit card for a $500 deposit will be charged at pickup.

To save money on your rental, view our online coupons.

Age Requirements

Drivers must be at least 21 years of age. All drivers under the age of 25 (ages 21 – 24) will be subject to a surcharge of $10 per day.

Additional Drivers

An additional driver is anyone besides the primary renter who will be driving the vehicle. Any additional drivers must be over the age of 25 with a valid driver’s license. They also must be present at the time of the rental.

Late Returns and Extensions

You have a one-hour grace period past your set return time at no extra charge. However, any vehicles that are not returned once the grace period ends will incur a charge of 1/3 of the daily per hour until they are returned. Extensions may be allowed by calling the office in advance.

Long Rentals

Rentals for five days or greater require prepayment upon the checkout of your vehicle.

Geographic Restrictions

Vehicles must remain in California. Renters must attain written permission from Reliable Rent-A-Car to travel outside of CA.

Cleaning Policy

We reserve the right to charge additional cleaning fees if the car is returned in excessively soiled condition. Cleaning fees will be assessed for (and not limited to) the following reasons: pet odor, pet fur, excessive dirt or sand, cigarette burns, and smoke odor.

Gas

Please return the vehicle with the same amount of gas that it had when you first received it. If the vehicle is returned with less gas, then we charge $6.95 per gallon and add it to your bill.

Insurance

A Collision Damage Waiver (CDW) is not insurance. Renters that opt for this coverage eliminate their financial responsibility for damages incurred while renting a vehicle as long as the terms and conditions of the rental agreement have not been violated. If CDW is declined, the client accepts full responsibility for the loss of the vehicle. The client also accepts full responsibility for any and all vehicle damage, regardless of who is at fault.

The renter is fully responsible for all tire, wheel, and hubcap damage during the rental. CDW does not cover tires, blowout, wheels, hub caps, glass, towing. Whether the tire and wheel were damaged by road hazard, driver error, or even a blowout, the renter will be held responsible and charged for any expenses to repair the vehicle or replace the tire or related components. If towing is necessary, the renter is also responsible for all towing expenses.

Please check with your insurance agent for more details and to see if you have any coverage. You may also purchase a Collision Damage Waiver through Reliable Rent-A-Car for $9 per day.

Make an online reservation, or contact us today at (415) 928-4414 to book a car in San Francisco. Full rental policies are also available at our office for your convenience. We look forward to serving you.